American Insteon was one of the early players in smart home products and developed its own technology that mixes wireless communication on the 900 MHz band with powerline technology.
Now it looks like the company has suddenly and without warning clapped again, reports Ars Technica. The company’s servers have disappeared from the network, the support forum is down and no one at the company is responding to social media. Several senior executives at Insteon, including CEO Rob Lilleness, have also deleted all information about the company from their Linkedin profiles.
Insteon was one of the first manufacturers to adopt Apple’s Homekit technology.
On Reddit, frustrated users write about how they can no longer run automations and control gadgets because the servers are down. What’s worse: Users who have tried to factory reset the company’s hub have found that it leaves it in an unusable condition.
Insteon has never been to Sweden, but the closure is still a warning to anyone who buys smart home products. What can you do with a product if the manufacturer and its servers and apps disappear? There is a big difference between different manufacturers – some are completely dependent on internet access, others work well without and some do not need the manufacturer’s app at all.